Herbert Samuel Jerusalem

"Exceptional Hospitality and a Wonderful Stay!" I can't praise this hotel enough for its outstanding service and flexibility! We arrived on the wrong date due to an error in our booking, but the staff went above and beyond to accommodate us without hesitation. Their kindness and professionalism made us feel immediately welcomed and stress-free. Thank you, Adi, the reception manager who treated us with kindness and over the top service. The hotel itself was fantastic—beautifully maintained, with modern amenities and a cozy atmosphere. Our room was spacious, spotless, and well-equipped, providing everything we needed for a relaxing stay. The on-site facilities, including the [pool/spa/restaurant], were top-notch and exceeded our expectations. What truly set this experience apart, though, was the incredible team. From the front desk to housekeeping, every staff member was exceptionally friendly and attentive, ensuring we had everything we needed at all times. Their dedication to making our stay perfect was evident in every interaction. I highly recommend this hotel to anyone looking for not just a place to stay, but a genuinely delightful experience. We will absolutely be back—this time, on the correct date! 😊

We stayed at this hotel in mid-May. Our stay left a very pleasant impression for us. We stayed in a deluxe room. I express my gratitude to the employee who served us upon arrival, his name was Tamir. Communication with barman Ahmad and manager Hanini left positive emotions. The hotel staff is trying very hard. The room itself was very comfortable, there was everything you needed in the room including an electric kettle and slippers. We also had a great time in the hotel pool. The only thing was that the depth was very small. There was a wide variety of food for breakfast. The old town is about ten minutes at a leisurely pace. In general, I can definitely recommend this hotel for a stay in Jerusalem.

Staff was incredible especially Tamar and Maya. Everyone went above and beyond to make sure we had a wonderful time. I’ve stayed at the Ritz Carlton and Peninsula before and when I tell you they went beyond I mean it. With the war I think they were especially concerned with making sure our stay was perfect and they really did that. Showers in room were really great and spacious. Breakfast was very good, the spread on weekends was larger. Dairy meals at night were also very tasty- well prepared fish every evening.

the location is amazing, in the heart of the city. you can walk to the old town and you have all the restaurants, shops, coffee shops and bars that you need as a tourist at your door step. the pool is very nice - something that most hotels in Jerusalem don’t have. bikes to explore the city are for free - nice treat. despite the negatives I would still say it’s probably the best hotel to stay at in Jerusalem.

The Hotel is way better that I expected. The hotels feels luxurious even that the price isn't even close to the price of the more popular 5-star hotels in Jerusalem. The location is perfect, and the hotel has a good vibe.