Herbert Samuel Jerusalem

"Exceptional Hospitality and a Wonderful Stay!" I can't praise this hotel enough for its outstanding service and flexibility! We arrived on the wrong date due to an error in our booking, but the staff went above and beyond to accommodate us without hesitation. Their kindness and professionalism made us feel immediately welcomed and stress-free. Thank you, Adi, the reception manager who treated us with kindness and over the top service. The hotel itself was fantastic—beautifully maintained, with modern amenities and a cozy atmosphere. Our room was spacious, spotless, and well-equipped, providing everything we needed for a relaxing stay. The on-site facilities, including the [pool/spa/restaurant], were top-notch and exceeded our expectations. What truly set this experience apart, though, was the incredible team. From the front desk to housekeeping, every staff member was exceptionally friendly and attentive, ensuring we had everything we needed at all times. Their dedication to making our stay perfect was evident in every interaction. I highly recommend this hotel to anyone looking for not just a place to stay, but a genuinely delightful experience. We will absolutely be back—this time, on the correct date! 😊

We stayed at this hotel in mid-May. Our stay left a very pleasant impression for us. We stayed in a deluxe room. I express my gratitude to the employee who served us upon arrival, his name was Tamir. Communication with barman Ahmad and manager Hanini left positive emotions. The hotel staff is trying very hard. The room itself was very comfortable, there was everything you needed in the room including an electric kettle and slippers. We also had a great time in the hotel pool. The only thing was that the depth was very small. There was a wide variety of food for breakfast. The old town is about ten minutes at a leisurely pace. In general, I can definitely recommend this hotel for a stay in Jerusalem.

Staff was incredible especially Tamar and Maya. Everyone went above and beyond to make sure we had a wonderful time. I’ve stayed at the Ritz Carlton and Peninsula before and when I tell you they went beyond I mean it. With the war I think they were especially concerned with making sure our stay was perfect and they really did that. Showers in room were really great and spacious. Breakfast was very good, the spread on weekends was larger. Dairy meals at night were also very tasty- well prepared fish every evening.

All around superb service. Very comfortable and well thought out rooms and facilities. Lovely food and drink, especially the wonderful breakfast. Central location and a very nice pool and spa. All around excellent service from start to finish. Our family has been visiting Israel for generations since the early 1970s and we've stayed in a wide variety of hotels, from executive suites in well known 5 star chains to hostels and even kibbutz! So, it says rather a lot when this visit to Herbert Samuel Jerusalem Hotel may well be the best hotel experience we've ever had in Israel! On this occasion I was travelling with my relatively elderly parents so the attention, thoughtfulness and service from all at this lovely hotel was very much appreciated. The staff were all superb, very friendly and attentive. Check in and check out was smooth and efficient. The quality of our rooms, facilities, food and drink, the spa... pretty much everything was excellent. Above all though, it's the great quality, friendly and attentive service from everyone at this superb hotel which made our stay so enjoyable. The hotel's location is very central and ideal for most of Jerusalem's main attractions. Perhaps the only real room for improvement would be if the hotel aquired backgammon and chess sets for guests to enjoy. The next time I stay in Jerusalem, this hotel will be my first choice and am delighted to recommend it.

The staff were delightful, both Cammy at the front desk was brilliant and Elad the Concierge who was exceptional, I have never had more help from anyone in any hotel I have ever stayed at - he was brilliant. He also helped us organise tours of the city and elsewhere and was even on hand with help prior to our arrival until we left the hotel, a true asset to the hotel. Look after him as you never want to lose him! Breakfast was good. Room very comfortable and nice beds. Leisure facilities including the swimming pool were fabulous. The location is amazing, in the centre of everything.